Contact
Contact Us
Do you have any questions? We're here to help! Reach out to us and we'll get back to you as soon as possible.
Before you write
Most questions are answered on the how it works page and in the pricing FAQ.
Send us a message
We typically respond within 24 hours during business days.
What to include so we can help fast
- Your event date
- The plan you are on (or considering)
- Your gallery link, if you have one
- A screenshot if something looks wrong
With those four things we can usually answer in one reply instead of three.
Response times
A real person on the team reads every message, usually within one business day (Central European Time). If your event is happening now or in the next 48 hours, say so in the subject line — we treat those as urgent and reply as fast as we can.
For event planners and venues
Running multiple albums from one dashboard, putting your own branding on every upload page, or need consolidated invoicing? Tell us roughly how many events per year and we will set up volume pricing. Start from the events overview.
Questions before you write
Can you help while my event is happening?
Yes. If your event is live or within 48 hours, put "urgent" and the event date in the subject line and we prioritise it. For anything time-critical, email is faster than the form.
Can I get an invoice or VAT receipt?
Yes. A receipt is emailed automatically after checkout and is available from your dashboard. If you need specific business or VAT details on it, reply to that email or contact us and we will reissue it.
Do you offer refunds?
If a paid plan is not working as described and we cannot fix it, contact us within 14 days of purchase and we will sort out a refund. The free plan lets you test the full upload flow before you pay.
Can you set the gallery up for me?
For most events, setup takes about two minutes and the how-it-works page covers it. Planners and venues running multiple albums can contact us about managed setup and branding.